Our Policies

At Mercy Appeal, we are committed to maintaining the highest standards of integrity, transparency, and accountability in all aspects of our work. Our policies guide how we operate, ensuring that we serve communities effectively, responsibly, and with compassion. Below are the key policies that underpin our mission and work.

Our latest policies

Mercy Appeal is committed to creating a safe environment for all beneficiaries, staff, and volunteers. Our Safeguarding Policy ensures that individuals—especially vulnerable groups such as children, women, and people with disabilities—are protected from exploitation, abuse, and harm. We actively promote a culture of safety and accountability across all of our programs.

Key Elements:
  • Regular safeguarding training for all staff and partners.
  • Clear procedures for reporting safeguarding concerns or incidents.
  • Proactive risk assessments in all project areas to ensure safe practices.
  • Monitoring and review of safeguarding measures to ensure continuous improvement.
 
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The safety and well-being of children are of the utmost importance to Mercy Appeal. We are dedicated to protecting children from all forms of abuse, exploitation, and harm. Our Child Protection Policy ensures that all staff, volunteers, and partners follow strict protocols to safeguard children involved in our projects. Key Elements:
  • Mandatory background checks for all staff and volunteers working with children.
  • Training on child safeguarding and reporting mechanisms for all team members.
  • Clear procedures for reporting and responding to any concerns or incidents of abuse.
  • Zero tolerance for child abuse in any form.
   
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Mercy Appeal is committed to ensuring that all funds, resources, and donations are used effectively and transparently. Our Anti-Fraud and Corruption Policy sets out strict guidelines to prevent, detect, and address any form of fraud, corruption, or misuse of funds. We uphold the highest standards of ethical behavior in all our operations.

Key Elements:
  • Zero tolerance for fraud, corruption, or financial mismanagement.
  • Regular financial audits and transparent reporting to donors.
  • Whistleblower protection for those who report concerns.
  • Internal and external monitoring to ensure adherence to ethical practices.
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We recognize the importance of environmental sustainability in all our projects. Mercy Appeal’s Environmental Sustainability Policy ensures that our programs are designed and implemented with respect for the environment, minimizing negative impacts while promoting eco-friendly practices.

Key Elements:
  • Integration of environmentally sustainable practices in all projects.
  • Promotion of water conservation, waste management, and renewable energy use.
  • Environmental impact assessments conducted for major projects.
  • Education and awareness programs on sustainability for beneficiaries and staff.
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Mercy Appeal is committed to promoting equality, diversity, and inclusion in all our work. Our Non-Discrimination and Equality Policy ensures that no individual or group is excluded from our services based on race, religion, gender, disability, or any other characteristic. We uphold the principle of equal access to opportunities for all.

Key Elements:
  • Ensuring equal opportunities for beneficiaries, staff, and volunteers.
  • Fostering an inclusive and respectful work environment.
  • Proactively addressing discrimination and bias in all forms.
  • Monitoring and evaluating programs to ensure fairness and inclusion.
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Mercy Appeal takes the privacy and security of personal data seriously. Our Data Protection and Privacy Policy ensures that all personal information collected from donors, beneficiaries, and staff is handled with care and in accordance with data protection laws. We are committed to maintaining the confidentiality and security of all personal information.

Key Elements:
  • Compliance with national and international data protection regulations.
  • Secure storage and handling of personal data.
  • Clear procedures for data collection, storage, and disposal.
  • Respect for individuals’ rights to access, correct, or delete their personal data.
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As a charitable organization, Mercy Appeal is dedicated to being transparent and accountable to our donors, beneficiaries, and partners. Our Transparency and Accountability Policy outlines how we ensure that funds are used responsibly and that we provide regular updates on our work and impact.

Key Elements:
  • Regular financial reports and impact assessments available to donors and stakeholders.
  • Transparent project reporting, including how donations are spent.
  • Open communication with beneficiaries, donors, and partners.
  • External audits to verify the integrity of our operations.
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Mercy Appeal expects all staff and volunteers to adhere to the highest standards of behavior in their work. Our Volunteer and Staff Code of Conduct outlines the ethical standards and professional behavior expected from all team members, ensuring that our values of compassion, integrity, and respect are upheld in all activities.

Key Elements:
  • Clear guidelines on expected behavior, including respect for cultural and religious diversity.
  • Prohibition of any form of harassment, discrimination, or exploitation.
  • Commitment to upholding Mercy Appeal’s mission and values in all interactions.
  • Consequences for breaches of the Code of Conduct.
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“Whoever saves one life - it is as if he had saved mankind entirely.”